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To offer a safe and secure shopping experience, Vivid Distributing LLC dba Vivid Racing has established these online Policies for any user, viewer, or buyer at www.vividracing.com.
Note: Many parts are for off-road use only. As with any racing activity, there are risks when performing performance modifications. All installations are at the customers own risk. Vivid Distributing LLC or www.VividRacing.com holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using after market products. Some items listed are illegal in many states and only for racing vehicles which may never be used on a public highway.
Conditions of USE
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Vivid Racing or its suppliers/manufactures and is protected by U.S. and international copyright laws. All trademarks, service marks, and trade names of and related to Vivid Racing are proprietary to Vivid Racing. All other trademarks not owned by Vivid Racing or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Vivid Racing. Product information such as text, logos, and/or images used to promote products and/or the sale of products have been provided to Vivid Racing along with permission to use directly from the supplier or manufacture. Any unauthorized use from other companies of the materials appearing on this site without written permission from the supplier and or manufacture may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Vivid Racing or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Vivid Racing reserves the right at any time after receipt of your order to accept or decline your order for any reason. Vivid Racing reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Vivid Racing may require additional verifications or information before accepting any order. Once you have placed a online, phone order, or other type of order with Vivid Racing, you have entered in a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. Please allow 24 hours for your order to ship. If you need priority delivery then please contact us by phone for immediate attention.
Because Vivid Racing reserves the right to accept or decline your order for any reason, typographical, product photo, and/or pricing errors that may occur do not entitle a customer to receive something from those errors. Vivid Racing cannot be held responsible for honoring purchases caused by such errors and will simply take action to correct the error. These errors are not a misrepresentation of a product, business, manufacture, or sale, but a error which Vivid Racing's responsibility is to correct the error.
User Submissions
The personal information you submit to Vivid Racing is protected by our privacy policy. To the extent there is an inconsistency between these Terms and the Privacy Policy, the Privacy Policy shall govern.
Your voluntary provision to Vivid Racing of your cell phone number and or email address represents your consent that Vivid Racing may contact you by SMS(SEE TERMS) , MMS or email messages, and your consent to receiving such communications for transactional, operational, or informational purposes. You understand and agree that text messages and email may be sent to you using automated technology. You may unsubscribe from receiving text messages from Vivid Racing at any time by replying `STOP` to text messages. If you need assistance, contact customer service at (480) 966-3040. If you unsubscribe from receiving text messages from Vivid Racing , you may continue to receive text messages for a short period while Vivid Racing processes your request(s). When you provide any phone number to Vivid Racing , you warrant that you are the current subscriber or authorized user of the phone number. If you change, forfeit, or deactivate the phone number you provided to Vivid Racing , you agree to notify us immediately. Failure to do so constitutes a material breach of these Terms.
By making a Submission, you agree that such Submission is non-confidential, non-proprietary, and may be disseminated or used by Vivid Racing . If you make a Submission, you automatically grant-or warrant that the owner of such content has expressly granted-Petco a royalty-free, perpetual, irrevocable, worldwide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the Submission in any media or medium, or any form, format, or forum now known or hereafter developed. Notwithstanding the foregoing, Petco is not required to use any Submission.
You are solely responsible for your Submission, the consequences of making a Submission, and your reliance on any Submissions. Vivid Racing is not responsible for the consequences of any Submission. Vivid Racing is not responsible for screening or monitoring Submissions made to the Services by users. If notified by a user of a Submission allegedly in violation of these Terms, Vivid Racing may investigate the allegation and determine in good faith and its sole discretion whether to remove such Submission. Vivid Racing will have no liability or responsibility to users for performance or nonperformance of such activities.
Ordering Procedure
If you order a product, your payment is processed immediately. We will notify you the status of the order and the product availability. If you choose to cancel an item that is not classified as special order, we will do our best to accommodate but do not guarantee cancelations after an order is placed.
Special Orders
Customer acknowledges that if this purchase contains a special order item, the provisions of this paragraph supersede any conflicting general terms of these terms and conditions.
Product(s) classified as special order cannot be cancelled or returned for any reason. By using our digital confirmation link you agree to all terms and conditions associated with our website and hold harmless Vivid Racing against all suits at law or in equity and from any and all damages, claims, and demands for personal injury or actual or alleged infringement of any United States or foreign intellectual property right and to defend any suit or actions which may be brought against Vivid Racing for such injury and/or any alleged infringement because of the manufacture and/or sale of the material covered thereby. All special ordered Products are subject to a cancellation fee of 100% of the purchase price if cancelled at any time after placed.
Cancellations
An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns. Once your order has shipped restocking fees will only apply if they are applicable. Special order items, custom built items will not be able to be returned. For this reason it is extremely important to check your invoice or order form.
We cannot guarantee a cancellation request will be processed after an order has been placed. Due to variables in logistics there is a chance your order will ship after a cancellation request is made.
Shipping Rates
The Shipping Rates shown at time of checkout are estimates only. We encourage you to contact us for a special shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders(Outside the USA) are not automatically processed as we may require additional information from you.
Returns
If a product is ordered and not wanted, the UNUSED/non special order item can be returned. Restocking fees may apply and inspection of the received return is necessary before confirmation of refund. This is dependent on the manufacture or vendor. Shipping is not refundable in either direction. Return request MUST be reported within 30 days of the shipped date. No items will be returnable after 30 days. All products shipped from the Vivid Racing warehouse are shipped via Fedex, UPS or Freight and require a signature when delivered. Some packages shipped directly from the manufacture or vendor may or may not require signatures for package release. Fedex, UPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to Vivid Racing or the manufacture/vendor, you will be responsible for the return shipping costs and restocking fees if applicable.
VIVID RACING DOES NOT REFUND SHIPPING CHARGES.
If you modify, install, or alter the item in any form, we cannot accept it as a return, will not cover any expenses related to the product or installation, and you maybe be required to purchase a replacement.
International Shipping
All international shipments may be subject to customs fees, import duties and taxes. Any charges associated with the importation of products purchased from Vivid Racing or our affiliates are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through Vivid Racing or our affiliates may result in additional charges.
Please also see our full SHIPPING and RETURNS policies HERE.
Payment Terms
Vivid Racing accepts Credit Cards, Paypal, Affirm, Amazon Pay, and Bank Transfers with appropriate billing and shipping addresses. Billing and Shipping information may need to be verified after your order is placed before capturing payment or processing your order. All orders must be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.
Warranty
Any applicable warranty is applied directly by the manufacturer. Warranty claims must be facilitated by the manufacturer. Vivid Racing does not facilitate warranty claims and are not responsible for product failures or failures due to installation. Vivid Racing offers the option to purchase 3rd party warranty coverage provided by `extended warranty`. All warranty claims submitted with Extend Warranty are facilitated by Extend Warranty services.
Certain products are intended for race use only as suggested by the manufacture and must be installed and set up by professional service centers ONLY. As stated above we are not responsible for shipping cost other than by our own mistake of incorrect shipping. Any item that is altered or changed from its original state will not be able to be returned or receive warranty support.
By law, a dealership is not allowed to void a warranty based upon having aftermarket parts installed on a car. When you add an aftermarket part to the car, the aftermarket part will void the warranty of the stock part it is replacing.
VR Tuned ECU Flash Terms
We fully support our products, as well as the systems, processes, and procedures that have been tested on many platforms for 1000s of customers worldwide. If you do not follow the instructions on VRTuned.com or the instructions that are provided to you when you receive your new file, you risk the possibility of damaging the ECU.
We cannot control issues pertaining to customers internet connections, computer abilities, other programs, corporate security, etc. If you encounter errors and would like advice on what that error is caused by, you can email tuning@vividracing.com
Once a flashing device is plugged into your OBDII port and you read out the cars stock file, the cable is then locked to your VIN and cannot be returned. If you decide to cancel your flash order and have done this process and not received a tuned file, a fee of $250 or the original hardware cost will be deducted from the refund amount. There is NO WARRANTY on VR Tuned ECU Flashes. All files are good working files that have been rigorously tested and used in cars worldwide. Please understand that mechanical issues, improper performance part combinations, not following the directions, and 'Butt Dyno' reactions are not our responsibility. The ECU flash service must be used within 30 days of purchase. After 30 days the flash purchase cannot be cancelled or refunded.
VR Tuned Tuning Box Kit
The tuning box kits are designed to work specifically with the vehicle it was ordered for. Performance number gains are quoted based on Engine Power Gains, not wheel horsepower.
Testing on the products was done in Germany by the manufacture using 98octane fuel. VR Tuned has tests these in-house on cars here in Arizona. We offer support and warranty on the hardware itself. We DO NOT offer a guarantee from independent dyno tests or support personal installations not done by qualified shops.
